Award Winning Flower World    

     Florists of Class and Distinction for all Occasions since 1986

Order online or Phone Tina now on 01179 823166 to order or ask for help.

Terms Conditions and Cookies Page

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Guarantee

If for any reason you are not happy with your gift please notify us within 24 hours of delivery and we will change the item.

 

 

 

Same Day or Next Day Delivery?

'Same Day' orders must be received before 1.30pm. For Next Day deliveries orders must be received before 5:30pm Mon Fri & 5pm on Saturday on the working day before they are required. Orders received after these times will be treated as same Day Deliveries. This is because the premises are closed, and will not open until the next Day to receive the order. Advanced Orders will be charged at normal delivery rate.

 

 Bank Holidays

 We are always closed on all English Bank Holidays

 

Same Day Local Order Rate 5.99  

 

 

Next Day or Advanced Order Rate's 5.99

 

Same Day any other Order Rate 7.99

                                                                                                                                                                                                    

 

 

Flower Deliveries  

On the requested day of delivery if the recipient is not at home, the item/items will be left with a neighbour or a safe and suitable place and a card will be put through the recipients door stating where they have been left. If this is not possible then the item/items will be returned to the shop. On the card there will be a phone number for the recipient to contact us to make a convenient and mutual  time for re-delivery.

 

 

If for any reason we cannot do the delivery from our shop then we will redirect the order through the another florist at no extra charge to yourselves. Providing that they will execute a similar item or product for the amount spent on our web site or we will email you back with an alternative option. 

Please note that we are always closed on English National Bank Holidays.

 

 

 

 

Products and Content 

All products and colours are subject to availability, if we have any problem in supplying any of the items or products, we reserve the right to substitute the product or item of equivalent value and same high quality without notice.

 

 

 

 

Pricing Policy

All prices are subject to increase at busy periods, i.e. Christmas, Valentines Day & Mothers Day. Prices on our site will be valid for at least 7 days.

 

 

 

 

Cancellation Policy

Award Winning Flower World abides by the new consumer protection (Distance Selling) Regulations 2000 where an order for non perishable items may be cancelled within 8 working days of you receiving the goods. Under the Distance Selling Regulations, cancellation rights can only be claimed if the goods are returned in the same condition in which they arrived at your premises. If the products are not in the same condition as they were delivered in you will not be entitled to the refund. You the customer are responsible for returning the products  to us, the cost of the products will be refunded within 30 days less any direct collection cost's incurred by us

Perishable goods can be cancelled or amended within 24 hours before the date of delivery, or 48 hours for an overseas order.

 

 

 

 

Privacy Policy 

We at Award Winning Flower World are committed to protecting the information that you provide to us lawfully as (under the Dater Protection Act 1998). 

The information that we require when placing an online order includes : 

Customer 

Name 

Address

Phone Number

Email Address

Credit/Debit Card details 

Recipient

Name 

Address

Phone Number

All the details that we collect will not be past on to any other third party or traders, they are for our personal us only in creating your order. Our payment site uses the latest secure socket layer technology to protect you. Orders cannot be accepted from customers under the age of eighteen (18) years.

 

 

Complaints Policy

We are committed to aim for 100% satisfaction for all our service and our products. If for any reason you are dissatisfied please contact us on any of the above numbers or the email address between the hours of 9am and 5pm Mon to Sat. We will acknowledge all complaints and endeavour to settle within 3 working days. 

 

 Cookies

 

Any cookies used on this site are to help us see which search engines are used to find us so as we can target our advertising budget better. We do not store any of your personal details at all and never pass on to any third party any information about you or anything else. Nor do we try and trace anything about you it is  there to enhance your experience so that you can see our video's and be able to hyperlink between our pages.

 

 

 

 

 

 

E-Mail:tina@awflowerworld.co.uk  

If you do not see anything you like or would like something different then please contact us and we will be happy to help

 

Award Winning Flower World-10 High St-Shirehampton-Bristol-BS11 0DP

All pictures are under copy right.     This web site was designed by Award Winning Flower World

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